> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skupply.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Returns

> Process a customer product return from the group

Report a return the way you'd describe it:

```
Ricky returning 2 CL
```

The bot restores the stock and confirms:

```
↩️ Return processed for Ricky
  Canadian Light +2
```

## Crediting the customer

To actually credit the customer's balance for the return (not just put the stock back), include the original order/PO number and the price:

```
Ricky returning 2 CL at $500 for SKP-20260916-B83484CB
```

```
↩️ Return processed for Ricky
  Canadian Light +2
💰 Credit applied: $1,000.00
```

<Note>
  Without a PO number, the bot restores the stock but can't apply a credit — it has nothing to credit against. If you forget to include it, an admin can apply the credit manually from the dashboard afterward.
</Note>