Checking Balances

Two questions the bot answers directly, with real numbers pulled from the system — never guessed or estimated.

How much does a specific customer owe?

How much does Jordan owe us?

📒 Jordan owes $10,750
  SKP-20260916-B83484CB — $10,750 (of $29,750, paid $19,000)

If they’re fully paid up, it tells you that instead:

📒 Jordan has no open orders — fully paid up.

Who are my customers, and what do they owe me?

Who are my customers, how much do they owe me?

This scopes to your own assigned customers — the ones tied to you in the system — not the whole book:

📒 Your customers' balances:
  Jordan: $10,750
  Big Smoke Variety: $2,400
Total owed to you: $13,150

If none of your customers owe anything right now:

📒 All your customers are paid up.

“My customers” only works once you’re registered as a rep in the system — which happens automatically the first time you place an order. If you ask before that, the bot will tell you to place an order first.

Why this is reliable

These two answers come straight from the database at the moment you ask — not from the bot “remembering” or summarizing a conversation. The numbers you see are exactly what’s in the dashboard.