Two ways to talk to it
Plain messages
Just type the transaction the way you naturally would — an order, a payment, stock received, a return, or a balance question. No
@Skupply needed. The bot reads the message and acts on it directly.@Skupply mentions
Tag
@Skupply for open-ended questions — “how’s business this month”, “what’s selling well”. This is a conversational Q&A mode, separate from the transaction commands in this guide.What it can do without a mention
- Place an order — see Placing an Order
- Record a payment — see Recording a Payment
- Check who owes what — see Checking Balances
- Log stock received — see Receiving Stock
- Process a return — see Returns
- Show current inventory — see Checking Inventory
The golden rule
If a message doesn’t clearly and literally contain a transaction — a customer, products, quantities, an amount — the bot does nothing. It never guesses. If you’re not sure it caught your message, check the group for a reply; if there’s no reply within a few seconds, resend it more explicitly.The bot never invents a customer, product, or number that isn’t written in your message. If it doesn’t recognize a customer or product you named, it will ask you to confirm or correct it rather than silently making one up.